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CRAFTING MEMORIES WITH FOREVER ON FILM


Frequently asked questions
General
The simplest way is to book directly through our website. Once your film is purchased, we’ll be in touch to organise a consultation and schedule your filming session at a time that suits you.
If you’d prefer to speak with someone first, you’re welcome to call us on 0435 071 011 or reach out via our contact page. We’re happy to answer any questions before you proceed.
Our team will work closely with you to ensure a comfortable and enjoyable experience. Filming simply involves a sit-down conversation where your loved one shares their life story, memorable events, and personal insights. We encourage an open, relaxed atmosphere to make the session as natural as possible.
Yes! The majority of films we produce are commissioned by the subject's family as a gift. We offer gift certificates at the time of purchase. These are emailed to you automatically so you have something physical to handover straight away. We will email or call you within 24hrs of purchase to organise filming.
Forever on Film operates in accordance with Australian Consumer Law. Refunds are assessed based on work completed and notice provided at the time of cancellation.
• If you cancel within 48 hours of purchase, and before any consultation or work has commenced, you may be eligible for a full refund.
• If you cancel more than 14 days before the scheduled filming date, a partial refund may be issued, less the value of work already completed, including consultation and pre-production.
• If you cancel within 14 days of the scheduled filming date, no refund will be issued, as production time and resources will have been reserved and cannot reasonably be reallocated.
• Once filming has commenced or been completed, no refunds are available.
All cancellation requests must be made in writing to info@foreveronfilm.com.au.(mailto:info@foreveronfilm.com.au)

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